Legal
Privacy Policy
Last updated: May 22, 2026
Wear and Tear Total Care LLC ("we", "us") respects your privacy. This policy explains what information we collect when you use our website or services, how we use it, and your choices. Questions? Email [email protected].
1. Information we collect
- Contact details — name, email, phone, and service/delivery address.
- Vehicle & job details — year/make/model and the work or parts requested.
- Order & booking details — what you booked or purchased and your references.
- Payment information — processed securely by our payment providers (Stripe, PayPal, Afterpay). We do not see or store full card numbers.
- Site usage — basic technical data (e.g., device/browser) needed to operate the site.
2. How we use your information
- To schedule and perform services, fulfill parts orders, and take payment.
- To contact you about your booking, order, balance, or quote.
- To provide receipts and confirmations, and to support warranty/returns.
- To improve and secure our service and meet legal obligations.
3. Who we share it with
We do not sell your personal information. We share it only with providers who help us operate, including:
- Payment processors — Stripe, PayPal, and Afterpay, to process your payment.
- Email/communications — to send confirmations and replies.
- Service providers — hosting and similar, under appropriate safeguards.
- When required by law or to protect our rights and customers.
4. Cookies
We use only the cookies/local storage needed for the site to function (for example, remembering your shopping cart). We do not use them to build advertising profiles.
5. Data retention & security
We keep booking and order records as long as needed to provide service, honor warranties, and meet legal/tax requirements, then delete or anonymize them. We use reasonable safeguards to protect your information, though no method of transmission is 100% secure.
6. Your choices
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. You can opt out of non-essential messages at any time.
7. Children
Our services are intended for adults; we do not knowingly collect information from children under 13.
8. Changes
We may update this policy; the version shown here with its "last updated" date is current.
